Payments & Returns

PRICES AND PAYMENTS

The prices of Le Ivoire products are indicated in USD, NGN, inclusive of applicable taxes and including shipping costs if any.
Le Ivoire reserves the right to modify the price of products offered on the Website at any time without prior notice to you. You will be charged the prices displayed on the Website at the time the order was confirmed by you by Clicking on the “Check Out” button. You are responsible of the costs incurred when using means of distance communication in connection with placing an order with us (cost of internet access, telephone costs), and these costs do not differ from the standard rate.


Le Ivoire reserves the right to correct any errors or inaccuracies on the Website or to cancel orders if any such information is inaccurate. You will be required to pay for any order placed on the Website immediately upon clicking on the “Check Out” button.


We only accept payment through the following credit and debit cards: Visa, Mastercard, Verve. You cannot use store credits or gift certificates issued by Le Ivoire outlets to purchase products offered on the Website. All orders are payable in USD, NGN. Please note that your order must contain a delivery address located within the Territory.

RETURN POLICY


a) General provisions
You may return any online purchase without customized engraving or embossing, for a refund or exchange, by clearly informing us of your intention to do so within seven (7) calendar days from the date of receipt by you of the products:
Рby contacting our Customer Service via emailing return@leivoire.com
– by directly visiting our stores in the Territory.


All returns must include the original sales receipt and be returned in original packaging. Please note that all returns are subject to a quality assurance inspection process before they are accepted. Any product with signs of damage or alteration (including but not limited to re-sizing) or whose security tag, if any, has been removed cannot be accepted. You may be held liable in the case of depreciation of the value of the product as a result of handling that is not consistent with preservation of the nature, characteristics and, where applicable, the correct operation of the products.

b) Returns through our Customer Service Centre
When the Return Form or your statement informing us of your intention to exchange your purchase is received, we will email you a one-time return label pre-paid by us. If you wish to exchange the purchased product for another product of higher price, you will be charged the difference. We will not exchange merchandise for items of lesser value. Gift recipients are entitled to an exchange of equal or greater value only. If the online purchase is exchanged, you will not be charged for shipping costs related to the second shipment.

c) Returns through our Outlets

Le Ivoire also offers you the possibility to return your online purchase to the Le Ivoire outlets in Nigeria for an exchange or store credit. You may return your online purchase without customized engraving or embossing and whose security tag, if any, has not been removed within seven (7) calendar days from the date of receipt by you or within 7 days from the day you have sent to us the Return Form or a declaration explicitly stating your decision to return your purchased product in accordance with paragraph a) above. If you exchange the purchased product for another product of higher price, you will be charged the difference. Gift recipients shall be entitled to an exchange of equal or greater value or store credit, with an original gift receipt only. Store credits may only be redeemed at one of our retail stores and not through an online purchase.

You may return any online purchase without customized engraving, resizing or hot stamping, for a refund or exchange.
Please note that fragrances and personalized products may not be returned or exchanged.

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